Privacy Policy

Bengaluru Pets (Owned and operated by Puppies Heaven (MSME / Udyam: UDYAM-KR-03-0759956)

Before you confirm society rules, by using Bengaluru Pets Services, you agree to our use of your your details (covering sensitive personal particulars) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your customer information (including sensitive personal particulars) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Puppies Heaven, operating the brand Bengaluru Pets, with its registered corporate desk at Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072.

Before you share apartment, society or ID details with Bengaluru Pets, read this notice. It sets out data practices for fit-first conversations and deliveries across Bengaluru and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu, including DPDP-aligned rights, retention and breach reporting.

The website www.bengalurupets.in (and its associated mobile/web applications, hereinafter referred to as "Bengaluru Pets" or "Platform") is owned and operated by Puppies Heaven (MSME / Udyam: UDYAM-KR-03-0759956) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072.

Table of Contents

1. What Personal Information About Customers Does Bengaluru Pets Collect?
2. For What Purposes Does Bengaluru Pets Use Your Personal Information?
3. What About Cookies and Other Identifiers?
4. Does Bengaluru Pets Share Your Personal Information?
5. How Secure Is Information About Me?
6. What About Advertising & External Links?
7. What Information Can I Access?
8. What Choices Do I Have & Data Deletion Requests?
9. Are Children Allowed to Use Bengaluru Pets Services?
10. Aggregated Visitor Location Map
11. Data Breach & Security Reporting
12. Conditions of Use, Notices, and Revisions
13. Grievance Officer Details
14. Examples of Information Collected

1. Personal Information We Collect — Bengaluru Pets Collect?

We gather your your details to provide and continually improve our products, live animal sourcing, and logistical services. Here are the types of your details we collect:

• Information You Give Us: We receive and store any information you provide in relation to Bengaluru Pets Services, including name, age, contact details, address, and government-issued ID for age or exotic pet registry verification.
• Automatic Information: We automatically collect and store certain types of information about your use of Bengaluru Pets Services, covering information about your interaction with content, form submissions, and services available through our Platform. Like many websites, we use cookies, submission IP logging, and unique identifiers to prevent fraud and protect platform integrity.
• Information from Other Sources: For apartment-first buyers, we might receive information about you from other sources, such as updated delivery, transit, and address information from our carrier partners, or health/vaccination logs from verified breeding farms.

2. Purposes of Processing — Bengaluru Pets Use Your Personal Information?

For apartment-first buyers, we put to use your your data to operate, provide, develop, and improve the products and services that we offer our buyers. These purposes include:

• Purchase and delivery of products and live pets: We apply your customer data to take and fulfill orders, coordinate specialized animal transport, issue veterinary health cards, process payments, and communicate with you about orders, products, services, and promotional offers.
• Provide, troubleshoot, and improve Bengaluru Pets Services: Before you confirm society rules, we put to use your personal particulars to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Bengaluru Pets Services.
• Age verification and compliance: Before you confirm society rules, we apply customer data and government photo ID copies exclusively to verify that buyers meet our obligatory 18+ legal age requirement under the Indian Contract Act, 1872, and to fulfill government registry mandates (such as PARIVESH portal filings under MoEFCC guidelines).
• Comply with legal obligations: In certain cases, we collect and use your your details to comply with laws, municipal regulations, and statutory tax audits.
• Communicate with you: We process your personal information to communicate with you in relation to Bengaluru Pets Services via different channels (e.g., by phone, e-mail, chat, or WhatsApp).
• Fraud prevention, security, and abuse control: For apartment-first buyers, we record form submission IP addresses and device metadata to detect spam, prevent fraud, block non-brand link injections, and protect our infrastructure. IP addresses associated with prohibited activity or harassment are automatically and permanently blocked across all brand sites operated by Puppies Heaven.

3. Cookies and Similar Identifiers

For apartment-first buyers, to enable our systems to recognize your browser or device and to provide, secure, and improve Bengaluru Pets Services, we use cookies, pixel tags, and other identifiers. Specifically:

• Essential cookies keep you signed in, maintain your cart and session, and protect forms against automated abuse. These cannot be disabled without breaking core functionality.
• Analytics identifiers from Google Analytics and Microsoft Clarity help us measure traffic, diagnose errors, and understand how pages are used.

Before you confirm society rules, most browsers allow you to block or delete cookies through their settings. Blocking essential cookies may prevent you from signing in or placing an order.

4. Does Bengaluru Pets Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our households' customer information to others. We disclose buyers' customer data only as described below, and with Puppies Heaven and subsidiaries that it controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions Involving Third Parties & Affiliates: We make available to you services, products, or live animals provided by third-party verified breeders, affiliated farms, and transport partners. You can tell when a third party is involved in your transaction, and we share customer personal information related to those transactions exclusively with that third party to complete order fulfillment.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering live animals via specialized transit, sending e-mail (through Zoho's secure mail infrastructure), delivering order updates and one-time passwords over WhatsApp, analyzing data, providing search results, and processing payments via PCI-DSS compliant gateways (PayU and CCAvenue). These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes, and must process it in accordance with applicable law.
• Protection of Bengaluru Pets and Others: We release account and other personal particulars ONLY when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Bengaluru Pets, our users, or our staff. This includes exchanging information with statutory authorities for fraud protection and credit risk reduction.

Notice on Informal Inquiries: Informal phone calls, verbal demands, or unofficial requests from third parties or officials acting outside statutory jurisdiction will NOT be granted access to customer data.

5. Security Safeguards

We design our systems with your security and privacy in mind.

• Data Localization Guarantee: In Karnataka and neighbouring states, all customer data, transactional logs, and database backups are hosted on secure servers physically located narrowly within the territory of India, in compliance with the Digital Personal Data Protection (DPDP) framework.
• We work to protect the security of your your details during transmission by using encryption protocols (SSL/TLS).
• From the Bengaluru fit desk, we follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card metadata through certified payment gateways. We do not store your card or banking credentials.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information.

6. What About Advertising & External Links?

Advertising: Bengaluru Pets Services do not display third-party advertising, and we do not share your name or direct identifying information with advertising networks or data brokers. The only third-party identifiers active on our Platform are the analytics services named in Section 3, which collect non-identifying telemetry under their own privacy policies.

External Links: Our Platform contains links to other websites and applications (such as courier tracking or payment portals). We are not responsible for the privacy practices of external websites.

7. What Information Can I Access?

You can access your information, including your name, address, recent purchases, and order history by logging into your account or contacting our support team. To request access to personal information that is not directly viewable, you can submit a request to our Privacy Desk.

8. Access, Correction and Erasure

If you have any questions as to how we collect and use your personal particulars, please contact our Grievance Officer.

• Opt-Out Options: Across our South India footprint, you can choose not to provide certain information, though doing so may prevent you from placing orders or utilizing specialized transit services.
• Data Erasure / Deletion Right: You have the right to request the deletion of your your data after active order fulfillment is complete, provided the data is not subject to necessary statutory tax, audit, or legal retention requirements (standard retention period is 5 years from the purchase date).
• To Request Deletion: Submit a written request to [email protected] or [email protected].

9. Children and Age Eligibility — Bengaluru Pets Services?

For apartment-first buyers, bengaluru Pets does not sell live animals or products for purchase by children. We sell products and live pets for purchase solely by adults (18 years of age or older). If you are under 18 years of age, you may use Bengaluru Pets Services only with the involvement and express consent of a parent or guardian.

10. Aggregated Location Reporting

Our analytics providers report visitor volume by city and state in aggregate. This information is used internally to understand demand and diagnose performance problems. It consists of aggregate counts only, identifies no individual user, reveals no street address or full IP address, and contains no customer data. Providers additionally withhold data for very small counts.

11. Data Breach & Security Reporting

Any suspected data leak, vulnerability, or unauthorized access incident must be reported immediately to our Security Desk:

Dedicated Security Email: [email protected]

12. Conditions of Use, Notices, and Revisions

If you choose to use Bengaluru Pets Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, such as limitations on damages, resolution of disputes, and application of the prevailing law in India, with exclusive jurisdiction in the Courts at Bengaluru, Karnataka, India.

Across our South India footprint, our business changes constantly, and our Privacy Notice will change also. You should check our Platform frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

13. Grievance Officer Details

14. Examples of Information Collected

Information You Give Us When You Use Bengaluru Pets Services

You provide information to us when you:

• search or shop for live pets or supplies on our Platform;
• add or remove an item from your cart, or place an order through Bengaluru Pets Services;
• provide information in your account, profile, or booking form;
• submit age-verification or official species registration documents (such as Government photo ID or PAN details);
• complete a contact form, breeder-verification inquiry, or support ticket;
• communicate with us by phone, e-mail, WhatsApp, or chat;
• provide reviews, feedback, or health logs for delivered pets.

Automatic Information

Examples of the information we collect and analyze include:

• the Internet Protocol (IP) address used to connect your device to the internet;
• submission IP address, timestamp, and device metadata logged during form submissions;
• login credentials, e-mail address, and password;
• location of your device or delivery address coordinates;
• interaction metrics, page response times, download errors, and length of visits;
• purchase and browsing history across our regional portal networks.