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Frequently Asked Questions

Everything you need to know about Bengaluru Pets.

General

Bengaluru Pets is a fit-first pet storefront for Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu. We would rather refuse a bad apartment match than force a sale.
Handovers across Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu, coordinated from Bengaluru. Message locality and lift situation.
Online reserve after video; in-person completion. South India journeys are accompanied.
Yes — schedule completed before listing. Read the originals on the call if you want.
Dogs, cats, birds, small animals. Ask for live availability in Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu.
Seven-day health window from handover plus the original records; message the Bengaluru desk with the vet sheet the same day if something looks wrong.
No preference returns. Health-window process: Bengaluru team + documentation same day.
Referral network in Bengaluru; not an in-house salon.
WhatsApp enquiry on the listing — fit questions encouraged before payment.
Registered business; paperwork emailed on request.
Send SKUs/qty for Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu; honest quote back.
Parcel tracking for supplies; named companion + time for animals into Bengaluru.
UPI, cards, net banking with advance/balance agreed in chat.
None formal — returning buyers mention prior orders for pricing care.
Header sign-up; phone required for Bengaluru coordination.
Pre-despatch changes inside Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu are normal — tell us ASAP.
No; we can suggest Bengaluru options.
Vet first, then us, same day. 7-day cover + clinic pointers in Bengaluru.
Yes. Confirm sizing for apartment living across Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu.
Video required; Bengaluru visits by appointment only.
Guidance + Bengaluru trainer referrals, not in-house courses.
No surprise add-ons. Out-of-core freight is quoted before pay.
WhatsApp breed alerts beat generic lists for Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu.
Yes — ask age/breed before buying.
Minimal collection; no resale; deletion on request when lawful.

Dogs

Short answer: roughly monthly, or when genuinely dirty.
Worth doing: over-bathing strips the coat and causes more skin trouble than it prevents.
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Short answer: we sell dogs, not guard dogs.
Worth doing: a dog kept purely to guard is usually an unhappy dog; temperament is what to select for.
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Short answer: Shih Tzu, Pug, Beagle, Dachshund and Cavalier King Charles Spaniel.
Worth doing: energy matters more than size - a small, high-drive dog is harder indoors than a calm large one.
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Short answer: take it out after every meal, nap and play session, and reward outside.
Worth doing: accidents indoors mean you missed a window, not that the puppy is defiant.
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Short answer: a vet-prescribed preventive, applied on schedule.
Worth doing: treat the bedding and the floor at the same time or they come back.
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Short answer: about an hour a day, split into two.
Worth doing: an under-exercised Labrador gains weight fast and finds its own entertainment.
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Short answer: yes - they are among the most tolerant breeds.
Worth doing: the size means a boisterous young Labrador can knock a toddler over without meaning to.
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Short answer: Poodle, Shih Tzu, Bichon Frise and Maltese.
Worth doing: low-shedding is not the same as low-maintenance; these coats need clipping.
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Common low-shed breeds available periodically; verify on a call.
Short answer: yes.
Worth doing: worth discussing with a vet first, particularly for large breeds.
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Short answer: 12 to 15 years.
Worth doing: weight control is the main thing that protects that; Beagles overeat given the chance.
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Short answer: meet on neutral ground first, both on leads, and keep it short.
Worth doing: let the resident animal keep its space, food bowl and sleeping spot.
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Short answer: no - they are highly trainable, but they need the work.
Worth doing: an untrained German Shepherd is a problem precisely because it is intelligent.
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Cats

Short answer: they need daily brushing and their flat face means eyes need wiping.
Worth doing: the coat is the work; skip a week and it mats to the skin.
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Short answer: scoop daily, full change weekly.
Worth doing: a dirty tray is the most common reason a cat starts going elsewhere.
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Short answer: rarely - cats groom themselves.
Worth doing: bathe only if something is stuck in the coat or a vet tells you to.
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Short answer: no - most adult cats are lactose intolerant.
Worth doing: cow's milk causes diarrhoea; water is what they need.
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Short answer: yes.
Worth doing: pick one tall enough for a full stretch, or it will be ignored.
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Short answer: give it a post it prefers and place it where the cat already scratches.
Worth doing: punishment does not work; substitution does.
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Short answer: indoor cats live considerably longer, and are content given height, play and company.
Worth doing: the trade-off is that you must supply the stimulation outdoors would have.
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Short answer: yes.
Worth doing: roughly a third of cats do not respond to it at all, which is normal.
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Short answer: slowly - separate rooms first, then scent swapping, then supervised meetings.
Worth doing: rushing this is the single most common cause of long-term tension.
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Short answer: clear eyes, clean ears, a steady appetite and regular litter use.
Worth doing: changes in drinking or litter habits are the earliest warning signs.
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Short answer: yes.
Worth doing: a metal comb matters more than a brush for a long coat.
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Short answer: roughly 50ml per kilo a day.
Worth doing: many cats under-drink; a bowl away from the food helps.
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Short answer: yes.
Worth doing: keep treats under a tenth of daily intake.
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Short answer: yes.
Worth doing: useful for portion control, though they do not replace someone checking on the cat.
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Short answer: commonly 12 to 18 years.
Worth doing: indoor living is the single biggest factor in that number.
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Short answer: yes.
Worth doing: kidney and joint support are the usual reasons to switch after about ten.
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Exotic Birds

Short answer: wide matters more than tall - room to open both wings fully.
Worth doing: most cages sold as adequate are not.
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Short answer: some species mimic - African Greys most notably, then some conures and budgerigars.
Worth doing: no bird is guaranteed to talk, and buying one expecting it is a mistake.
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Short answer: foraging toys, rotated, and time out of the cage.
Worth doing: a bored parrot screams or plucks; both are hard to reverse.
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Short answer: liner daily, full clean weekly.
Worth doing: droppings and damp food are where respiratory problems start.
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Short answer: some are very - macaws and conures especially.
Worth doing: if you share a wall, choose a quieter species.
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Short answer: yes.
Worth doing: hand-rearing is easy to get wrong; ask us before attempting it.
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Short answer: yes - an avian vet, annually.
Worth doing: a general small-animal vet often will not treat birds.
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Short answer: untreated wood, rope of safe fibre, and stainless steel fittings.
Worth doing: avoid zinc, lead and anything with loose threads.
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Short answer: yes.
Worth doing: breeding is a serious undertaking; talk to us before starting.
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Short answer: no - chocolate is toxic to birds.
Worth doing: avocado, caffeine and salt are equally dangerous.
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Short answer: a shallow dish or a light misting, a few times a week.
Worth doing: let it choose; never submerge a bird.
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Short answer: boredom, stress, poor diet or illness.
Worth doing: it is a symptom, not a habit - start with an avian vet.
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Short answer: yes, though most parrots do not need it.
Worth doing: finches and pigeons do; hookbills generally do not.
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Short answer: yes - manageable size, moderate noise, genuinely affectionate.
Worth doing: they still need daily out-of-cage time.
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Short answer: yes.
Worth doing: introduce it indoors over weeks; never take an unharnessed bird outside.
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Small Animals

Short answer: rabbits, guinea pigs, hamsters and occasionally hedgehogs.
Worth doing: ask about a species; availability varies.
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Short answer: yes - a solid-surface wheel, large enough that the back stays straight.
Worth doing: wire wheels injure feet and a small wheel curves the spine.
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Short answer: a quality hamster mix, with small amounts of fresh vegetables.
Worth doing: avoid citrus and anything sugary.
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Short answer: spot clean daily, full change weekly.
Worth doing: a fully stripped cage every day destroys scent marking and stresses the animal.
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Short answer: rabbits and guinea pigs need unlimited hay.
Worth doing: it is the main food, not bedding - the teeth and gut both depend on it.
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Short answer: no - water baths are dangerous for hamsters.
Worth doing: a sand bath is what they use to clean themselves.
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Short answer: with supervision - rabbits dislike being picked up.
Worth doing: they are better as a watched-and-stroked pet than a carried one.
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Short answer: 5 to 7 years.
Worth doing: longer than most families expect when they buy one.
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Short answer: yes.
Worth doing: essential - these teeth grow continuously.
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Short answer: far larger than most sold as rabbit cages - room for three hops and a full stretch.
Worth doing: plus daily time outside it.
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Short answer: small amounts of some fruit.
Worth doing: dwarf hamsters are prone to diabetes and should have almost none.
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Short answer: by the distance between the openings, easier in adults.
Worth doing: ask us or a vet rather than guessing - a mistake means a litter.
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Short answer: alarm, or annoyance.
Worth doing: it is communication; find what startled it.
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Short answer: yes.
Worth doing: guinea pigs cannot make their own vitamin C and must get it daily.
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Short answer: no.
Worth doing: rabbits and guinea pigs have different diets and rabbits can injure guinea pigs.
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Short answer: let it settle for a few days, then offer food from a flat palm.
Worth doing: work at its pace; grabbing sets you back weeks.
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Short answer: an enclosed shelter to retreat into.
Worth doing: a small animal without one is a permanently stressed one.
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Short answer: a proper harness, never a collar.
Worth doing: introduce it slowly indoors and never pull.
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Short answer: yes - active at night.
Worth doing: which is worth knowing before putting one in a bedroom.
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Short answer: yes.
Worth doing: check the spout daily - they block without any obvious sign.
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Delivery Service

Core is Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu. Other states by plan.
Accompanied, ventilated, apartment-access aware.
Bengaluru core often included; farther South India quoted first.
Yes — bowls, carriers and food across our South India footprint; send the SKU list for an ETA.
Usually a few days inside our South India footprint; remote pins take longer — ask for an ETA when you order.
For supplies, often yes in our South India reach. For animals, payment settles at handover after you have seen them.
Yes — tell us lift/association constraints.
Pause and settle with the companion.
No overseas moves. We stay within India and arrange interstate South India routes when needed.
You receive the companion’s number and checkpoint updates into Bengaluru — more useful than a courier map pin.
Carriers and cabin surfaces are cleaned between South India animal runs.
Travel crate included on South India accompanied runs; a keep-crate is optional when you book.
Vaccination always; we specify more if interstate.
Yes — Saturday handovers are common when apartment access is easier.
Supply express is optional and priced before pay; pets are never rushed through traffic unsafely.
Photo + same-day notice.
Within our South India grid after we confirm road access and companion timing.
Pre-approve the person for animals.
Bengaluru collection is possible by pre-booked appointment only.
South India shipments stay within our listed species and carrier rules.
Accompanied cover; ask on long quotes.
Light feed schedule + water + familiar item.
We redeliver South India parcels or leave with a named neighbour if you arranged it; animals are never abandoned — we reschedule.
Yes with quotes.
Breed, weight, addresses → written quote.
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