Frequently Asked Questions
Everything you need to know about Bengaluru Pets.
General
-
Bengaluru Pets is a fit-first pet storefront for Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu. We would rather refuse a bad apartment match than force a sale.
-
Handovers across Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu, coordinated from Bengaluru. Message locality and lift situation.
-
Online reserve after video; in-person completion. South India journeys are accompanied.
-
Yes — schedule completed before listing. Read the originals on the call if you want.
-
Dogs, cats, birds, small animals. Ask for live availability in Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu.
-
Seven-day health window from handover plus the original records; message the Bengaluru desk with the vet sheet the same day if something looks wrong.
-
No preference returns. Health-window process: Bengaluru team + documentation same day.
-
Referral network in Bengaluru; not an in-house salon.
-
WhatsApp enquiry on the listing — fit questions encouraged before payment.
-
Registered business; paperwork emailed on request.
-
Send SKUs/qty for Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu; honest quote back.
-
Parcel tracking for supplies; named companion + time for animals into Bengaluru.
-
UPI, cards, net banking with advance/balance agreed in chat.
-
None formal — returning buyers mention prior orders for pricing care.
-
Header sign-up; phone required for Bengaluru coordination.
-
Pre-despatch changes inside Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu are normal — tell us ASAP.
-
No; we can suggest Bengaluru options.
-
Vet first, then us, same day. 7-day cover + clinic pointers in Bengaluru.
-
Yes. Confirm sizing for apartment living across Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu.
-
Video required; Bengaluru visits by appointment only.
-
Guidance + Bengaluru trainer referrals, not in-house courses.
-
No surprise add-ons. Out-of-core freight is quoted before pay.
-
WhatsApp breed alerts beat generic lists for Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu.
-
Yes — ask age/breed before buying.
-
Minimal collection; no resale; deletion on request when lawful.
Dogs
-
Short answer: roughly monthly, or when genuinely dirty.
Worth doing: over-bathing strips the coat and causes more skin trouble than it prevents.
Message us if you want this checked against a specific listing. -
Short answer: we sell dogs, not guard dogs.
Worth doing: a dog kept purely to guard is usually an unhappy dog; temperament is what to select for.
Message us if you want this checked against a specific listing. -
Short answer: Shih Tzu, Pug, Beagle, Dachshund and Cavalier King Charles Spaniel.
Worth doing: energy matters more than size - a small, high-drive dog is harder indoors than a calm large one.
Message us if you want this checked against a specific listing. -
Short answer: take it out after every meal, nap and play session, and reward outside.
Worth doing: accidents indoors mean you missed a window, not that the puppy is defiant.
Message us if you want this checked against a specific listing. -
Short answer: a vet-prescribed preventive, applied on schedule.
Worth doing: treat the bedding and the floor at the same time or they come back.
Message us if you want this checked against a specific listing. -
Short answer: about an hour a day, split into two.
Worth doing: an under-exercised Labrador gains weight fast and finds its own entertainment.
Message us if you want this checked against a specific listing. -
Short answer: yes - they are among the most tolerant breeds.
Worth doing: the size means a boisterous young Labrador can knock a toddler over without meaning to.
Message us if you want this checked against a specific listing. -
Short answer: Poodle, Shih Tzu, Bichon Frise and Maltese.
Worth doing: low-shedding is not the same as low-maintenance; these coats need clipping.
Message us if you want this checked against a specific listing. -
Common low-shed breeds available periodically; verify on a call.
-
Short answer: yes.
Worth doing: worth discussing with a vet first, particularly for large breeds.
Message us if you want this checked against a specific listing. -
Short answer: 12 to 15 years.
Worth doing: weight control is the main thing that protects that; Beagles overeat given the chance.
Message us if you want this checked against a specific listing. -
Short answer: meet on neutral ground first, both on leads, and keep it short.
Worth doing: let the resident animal keep its space, food bowl and sleeping spot.
Message us if you want this checked against a specific listing. -
Short answer: no - they are highly trainable, but they need the work.
Worth doing: an untrained German Shepherd is a problem precisely because it is intelligent.
Message us if you want this checked against a specific listing.
Cats
-
Short answer: they need daily brushing and their flat face means eyes need wiping.
Worth doing: the coat is the work; skip a week and it mats to the skin.
Message us if you want this checked against a specific listing. -
Short answer: scoop daily, full change weekly.
Worth doing: a dirty tray is the most common reason a cat starts going elsewhere.
Message us if you want this checked against a specific listing. -
Short answer: rarely - cats groom themselves.
Worth doing: bathe only if something is stuck in the coat or a vet tells you to.
Message us if you want this checked against a specific listing. -
Short answer: no - most adult cats are lactose intolerant.
Worth doing: cow's milk causes diarrhoea; water is what they need.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: pick one tall enough for a full stretch, or it will be ignored.
Message us if you want this checked against a specific listing. -
Short answer: give it a post it prefers and place it where the cat already scratches.
Worth doing: punishment does not work; substitution does.
Message us if you want this checked against a specific listing. -
Short answer: indoor cats live considerably longer, and are content given height, play and company.
Worth doing: the trade-off is that you must supply the stimulation outdoors would have.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: roughly a third of cats do not respond to it at all, which is normal.
Message us if you want this checked against a specific listing. -
Short answer: slowly - separate rooms first, then scent swapping, then supervised meetings.
Worth doing: rushing this is the single most common cause of long-term tension.
Message us if you want this checked against a specific listing. -
Short answer: clear eyes, clean ears, a steady appetite and regular litter use.
Worth doing: changes in drinking or litter habits are the earliest warning signs.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: a metal comb matters more than a brush for a long coat.
Message us if you want this checked against a specific listing. -
Short answer: roughly 50ml per kilo a day.
Worth doing: many cats under-drink; a bowl away from the food helps.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: keep treats under a tenth of daily intake.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: useful for portion control, though they do not replace someone checking on the cat.
Message us if you want this checked against a specific listing. -
Short answer: commonly 12 to 18 years.
Worth doing: indoor living is the single biggest factor in that number.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: kidney and joint support are the usual reasons to switch after about ten.
Message us if you want this checked against a specific listing.
Exotic Birds
-
Short answer: wide matters more than tall - room to open both wings fully.
Worth doing: most cages sold as adequate are not.
Message us if you want this checked against a specific listing. -
Short answer: some species mimic - African Greys most notably, then some conures and budgerigars.
Worth doing: no bird is guaranteed to talk, and buying one expecting it is a mistake.
Message us if you want this checked against a specific listing. -
Short answer: foraging toys, rotated, and time out of the cage.
Worth doing: a bored parrot screams or plucks; both are hard to reverse.
Message us if you want this checked against a specific listing. -
Short answer: liner daily, full clean weekly.
Worth doing: droppings and damp food are where respiratory problems start.
Message us if you want this checked against a specific listing. -
Short answer: some are very - macaws and conures especially.
Worth doing: if you share a wall, choose a quieter species.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: hand-rearing is easy to get wrong; ask us before attempting it.
Message us if you want this checked against a specific listing. -
Short answer: yes - an avian vet, annually.
Worth doing: a general small-animal vet often will not treat birds.
Message us if you want this checked against a specific listing. -
Short answer: untreated wood, rope of safe fibre, and stainless steel fittings.
Worth doing: avoid zinc, lead and anything with loose threads.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: breeding is a serious undertaking; talk to us before starting.
Message us if you want this checked against a specific listing. -
Short answer: no - chocolate is toxic to birds.
Worth doing: avocado, caffeine and salt are equally dangerous.
Message us if you want this checked against a specific listing. -
Short answer: a shallow dish or a light misting, a few times a week.
Worth doing: let it choose; never submerge a bird.
Message us if you want this checked against a specific listing. -
Short answer: boredom, stress, poor diet or illness.
Worth doing: it is a symptom, not a habit - start with an avian vet.
Message us if you want this checked against a specific listing. -
Short answer: yes, though most parrots do not need it.
Worth doing: finches and pigeons do; hookbills generally do not.
Message us if you want this checked against a specific listing. -
Short answer: yes - manageable size, moderate noise, genuinely affectionate.
Worth doing: they still need daily out-of-cage time.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: introduce it indoors over weeks; never take an unharnessed bird outside.
Message us if you want this checked against a specific listing.
Small Animals
-
Short answer: rabbits, guinea pigs, hamsters and occasionally hedgehogs.
Worth doing: ask about a species; availability varies.
Message us if you want this checked against a specific listing. -
Short answer: yes - a solid-surface wheel, large enough that the back stays straight.
Worth doing: wire wheels injure feet and a small wheel curves the spine.
Message us if you want this checked against a specific listing. -
Short answer: a quality hamster mix, with small amounts of fresh vegetables.
Worth doing: avoid citrus and anything sugary.
Message us if you want this checked against a specific listing. -
Short answer: spot clean daily, full change weekly.
Worth doing: a fully stripped cage every day destroys scent marking and stresses the animal.
Message us if you want this checked against a specific listing. -
Short answer: rabbits and guinea pigs need unlimited hay.
Worth doing: it is the main food, not bedding - the teeth and gut both depend on it.
Message us if you want this checked against a specific listing. -
Short answer: no - water baths are dangerous for hamsters.
Worth doing: a sand bath is what they use to clean themselves.
Message us if you want this checked against a specific listing. -
Short answer: with supervision - rabbits dislike being picked up.
Worth doing: they are better as a watched-and-stroked pet than a carried one.
Message us if you want this checked against a specific listing. -
Short answer: 5 to 7 years.
Worth doing: longer than most families expect when they buy one.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: essential - these teeth grow continuously.
Message us if you want this checked against a specific listing. -
Short answer: far larger than most sold as rabbit cages - room for three hops and a full stretch.
Worth doing: plus daily time outside it.
Message us if you want this checked against a specific listing. -
Short answer: small amounts of some fruit.
Worth doing: dwarf hamsters are prone to diabetes and should have almost none.
Message us if you want this checked against a specific listing. -
Short answer: by the distance between the openings, easier in adults.
Worth doing: ask us or a vet rather than guessing - a mistake means a litter.
Message us if you want this checked against a specific listing. -
Short answer: alarm, or annoyance.
Worth doing: it is communication; find what startled it.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: guinea pigs cannot make their own vitamin C and must get it daily.
Message us if you want this checked against a specific listing. -
Short answer: no.
Worth doing: rabbits and guinea pigs have different diets and rabbits can injure guinea pigs.
Message us if you want this checked against a specific listing. -
Short answer: let it settle for a few days, then offer food from a flat palm.
Worth doing: work at its pace; grabbing sets you back weeks.
Message us if you want this checked against a specific listing. -
Short answer: an enclosed shelter to retreat into.
Worth doing: a small animal without one is a permanently stressed one.
Message us if you want this checked against a specific listing. -
Short answer: a proper harness, never a collar.
Worth doing: introduce it slowly indoors and never pull.
Message us if you want this checked against a specific listing. -
Short answer: yes - active at night.
Worth doing: which is worth knowing before putting one in a bedroom.
Message us if you want this checked against a specific listing. -
Short answer: yes.
Worth doing: check the spout daily - they block without any obvious sign.
Message us if you want this checked against a specific listing.
Delivery Service
-
Core is Bengaluru, and across Karnataka, Andhra Pradesh, Telangana, Kerala and Tamil Nadu. Other states by plan.
-
Accompanied, ventilated, apartment-access aware.
-
Bengaluru core often included; farther South India quoted first.
-
Yes — bowls, carriers and food across our South India footprint; send the SKU list for an ETA.
-
Usually a few days inside our South India footprint; remote pins take longer — ask for an ETA when you order.
-
For supplies, often yes in our South India reach. For animals, payment settles at handover after you have seen them.
-
Yes — tell us lift/association constraints.
-
Pause and settle with the companion.
-
No overseas moves. We stay within India and arrange interstate South India routes when needed.
-
You receive the companion’s number and checkpoint updates into Bengaluru — more useful than a courier map pin.
-
Carriers and cabin surfaces are cleaned between South India animal runs.
-
Travel crate included on South India accompanied runs; a keep-crate is optional when you book.
-
Vaccination always; we specify more if interstate.
-
Yes — Saturday handovers are common when apartment access is easier.
-
Supply express is optional and priced before pay; pets are never rushed through traffic unsafely.
-
Photo + same-day notice.
-
Within our South India grid after we confirm road access and companion timing.
-
Pre-approve the person for animals.
-
Bengaluru collection is possible by pre-booked appointment only.
-
South India shipments stay within our listed species and carrier rules.
-
Accompanied cover; ask on long quotes.
-
Light feed schedule + water + familiar item.
-
We redeliver South India parcels or leave with a named neighbour if you arranged it; animals are never abandoned — we reschedule.
-
Yes with quotes.
-
Breed, weight, addresses → written quote.