This policy applies to Bengaluru Pets operating from Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072 · [email protected] · +917090225367.

Acceptable Use & Anti-Spam / Anti-Abuse Policy

Bengaluru Pets (Owned and operated by Puppies Heaven (MSME / Udyam: UDYAM-KR-03-0759956) or the Information Technology Act, 2000;

Across our South India footprint, send or share material that is deceptive, misleading, defamatory, abusive, indecent, invasive of privacy, menacing, or racially or ethnically objectionable;

Submit synthetically generated or AI-altered media misrepresenting animal identity, health status, pedigree certification or regulatory approval;

Impersonate any person, breeder, veterinarian, official or the Company;

Intimidate, harass or threaten our personnel, support desks or logistics handlers;

Interrupt, damage, impair or probe the Platform, or bypass authentication, rate limits or bot protection;

Place orders with no genuine intention to complete them, or use false identity, address or payment details.

2. Automated Access, Scraping and AI Training

Data mining tools, robots, crawlers, scrapers and automated extraction of any kind — including for training machine-learning or AI models — are exclusively prohibited without express written consent. Ordinary browser page caching is permitted.

3. Anti-Spam and Form Abuse

For apartment-first buyers, every contact form, enquiry, chat interaction and order placement records the submitting IP address, timestamp and browser metadata for security auditing and fraud detection. Submissions containing spam, malicious scripts or unauthorised external links are rejected automatically.

4. Enforcement

Automated rejection	Offending submissions blocked at entry.
IP blocking	Permanently blocked across all brand sites operated by Bengaluru Pets.
Account action	Suspension or termination, and cancellation of pending orders.
Legal referral	Evidence retained and reported to the appropriate authority where warranted.

For questions about this Acceptable Use & Anti-Spam / Anti-Abuse Policy:

Nodal Grievance / Data Privacy Officer	Roja R — Data Privacy Officer & Nodal Grievance Officer
Grievance / Support Email	[email protected]
Data Privacy / Security Email	[email protected]
Helpline	+917090225367
Head Office	Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072
Registered Address	Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072
Website Owner	Puppies Heaven
Operating Entity (MSME)	Puppies Heaven (MSME / Udyam: UDYAM-KR-03-0759956)
Jurisdiction	Courts at Bengaluru, Karnataka, India (without limiting statutory consumer rights)

The website www.bengalurupets.in (and its associated mobile/web applications, hereinafter referred to as "Bengaluru Pets" or "Platform") is owned and operated by Puppies Heaven (MSME / Udyam: UDYAM-KR-03-0759956) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072.

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Acceptable Use & Anti-Spam / Anti-Abuse Policy

Acceptable Use & Anti-Spam / Anti-Abuse Policy

2. Automated Access, Scraping and AI Training

3. Anti-Spam and Form Abuse

4. Enforcement

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